TAVAS TECHNOLOGIES
Cancellation & Refund Policy
Last updated: October 21, 2026
This policy explains how order cancellations, returns, replacements, and refunds are handled by Tavas Technologies. Eligibility depends on the circumstances of the order, the condition of the product, and applicable consumer protection laws.
1. Order Cancellation
If you wish to cancel an order, contact us as soon as possible with your order number and registered contact details.
Cancellation may be possible before dispatch. Once an order has been dispatched or handed over to a courier, cancellation may no longer be possible through the normal order process. In such cases, contact our support team to discuss the available options.
If we cancel an order that has already been paid for, we will arrange a refund of the amount due in accordance with applicable law.
2. Return Eligibility
If you receive a damaged, defective, incorrect, or materially different product, contact us promptly so we can review the issue. Depending on the circumstances, the resolution may include a return, replacement, repair, or refund.
For other return requests, eligibility may depend on the product category, condition, packaging, accessories, serial numbers, and any applicable manufacturer restrictions. Please contact us before sending an item back.
Nothing in this policy is intended to remove any return, replacement, or refund rights that cannot legally be excluded.
3. Items That Require Special Handling
Electronics, drones, cameras, batteries, accessories, and other technical products may have specific inspection or manufacturer requirements. Products showing physical damage, signs of misuse, unauthorised modification, or missing components may require further assessment.
We will assess each request fairly and in accordance with applicable law. A product issue covered by a manufacturer's warranty may need to be handled through the relevant authorised service process.
4. How to Request a Return or Refund
Please follow these steps:
- Contact us using the email address or phone number below.
- Provide your order number and a description of the issue.
- Share photographs, videos, or other evidence where reasonably needed to assess a damaged, defective, or incorrect item.
- Wait for instructions before shipping an item back to us.
Please do not send products to an address without receiving return instructions from our support team.
5. Refund Processing
Once a refund is approved, we will initiate it within a reasonable period and communicate any relevant updates. The time taken for the funds to appear in your account may depend on your bank, payment provider, or payment method.
Where a refund is due for an online payment, it will generally be processed through the original payment method where supported. If this is not possible, we will communicate the available arrangements.
For Cash on Delivery orders, any approved refund arrangement will be communicated by our support team.
6. Shipping Charges and Return Shipping
Responsibility for return shipping and any applicable charges will depend on the reason for the return, the circumstances of the order, and applicable law. We will explain the arrangements when reviewing your request.
7. Exchanges and Replacements
A replacement or exchange may be offered where appropriate and subject to product availability and eligibility. If a replacement is unavailable, we will communicate the available resolution.
8. Refund Status and Delays
If a refund has been initiated but has not appeared in your account, please contact us with your order number. We will review the available transaction information and help you follow up where possible.
9. Contact Us
To request a cancellation, return, replacement, or refund, contact: